Pinnacle
Foundation Repair in Dallas

My mother-in-law badly needed foundation repair for her home after a few years of neglect. She is very distrustful of contractors because she's gotten poor quality work a few times over the years. So my wife and I researched foundation repair companies for her. We landed on Pinnacle and two others, and after getting quotes from all three, we chose Pinnacle despite them NOT being the least-expensive option. It was hard to ignore the sterling reputation, how knowledgeable Luis was, and how willing they were to answer our MANY questions and patiently explain everything. Today, the work is finished, and my MIL is BEAMING. They really took care of her, explained every step, answered her questions, and (most importantly) carefully and completely fixed her issues. Suddenly, her doors and windows are working properly, and she's feeling good about something that has been a problem for a while now. She says she would "wholeheartedly recommend them to anyone." So I thought I'd share that feedback here. Thanks to the whole team at Pinnacle for doing it right and proving that real customer service isn't dead!

I’ve worked with Pinnacle twice, on two different DFW homes.On my older home, I KNEW something was wrong. Another foundation company had missed that a beam on my pier and beam foundation had been cut and wasn’t properly supporting the structure. Pinnacle evaluated the home much more thoroughly, photographed the damaged beam — which I had been told by a structural engineer was present — and fixed that for me at a very affordable price.I recently moved into a newer slab foundation home that had some slight leveling issues. Fearing foundation issues, I gave Pinnacle a call. The news was good, though: this home didn’t need immediate work. Even so, I wasn’t charged for the evaluation despite getting some valuable peace of mind. If they keep providing solid service, I’ll go back to Pinnacle for foundation inspection as long as I own a home here.

I suspected that my home might have had foundation issues when I noticed that our doors wouldn’t close properly and started seeing cracks around out house. I hired a structural engineer to do an initial inspection, and it turned out that our foundation had some settling and would need repairs. I knew nothing about a home foundation when I started this process and found the whole thing overwhelming. The structural engineer recommended that I reach out to foundation repair companies immediately, so I had five different ones come out to conduct an inspection and provide me with repair estimates and recommendations.What I also didn’t know going into this was that each foundation repair company takes measurements, but their repair methods drastically differ and initially it was hard to figure out the pros and cons of each. Grant, our account rep from Pinnacle, was the last of the five foundation repair companies that came out, and he had a completely different approach to taking measurements and assessing the issue. We decided to move forward with Pinnacle (specifically because of Grant!) and he walked us through the entire process and helped us understand all the factors that went into their proposal. Grant was extremely patient with us the whole way through, answered countless questions we had, and made himself available whenever we needed.Kristin, who is a project manager at Pinnacle, was also incredibly helpful and patient with us and walked up through every step. She made the whole process less overwhelming and helped us manage it. Unlike the other foundation repair companies that I met with, Pinnacle had sound reasoning behind every recommendation they had, and I didn’t feel like they were trying to just increase the price for their own business purposes. They understood our concerns and us wanting to make sure our home was properly taken care of. I didn’t have this same experience with the four other foundation repair companies that I met with.For anyone going through a home foundation issue, I strongly encourage that you at least reach out to Pinnacle to get an initial assessment and walk you through the process. If you’ve never experienced foundation issues before, I can say it can be very overwhelming and it’s important to work with a repair company that you trust and is patient walking you through the process. I feel really lucky that I found Pinnacle, and it was in large part to Grant and Kristin for making me feel well informed and taken care of.

We had Pinnacle Foundation come out to do some new work and some adjustments on our foundation on 1/12/2024.The scheduling and office staff was very nice, accommodating and very pleasant to talk to.Chris Wood our account rep was very helpful and stayed on top of things and our questions and concerns.Pinnacle Foundation was able to get us squeezed in before the upcoming inclement weather, which I really appreciate.The foundation crew was very nice, respectful and showed up on time. The lead team member whose name is Francisco came to the door introduced himself and explained what they would be doing and we did a walk around and he showed me the areas that were going to be affected and asked if I had any questions or concerns. He was great along with his crew.Now for the best part of this feedback – I want to tell you about Marcos Chavez (Operations Manager).Marcos is awesome. He is by far the most dedicated, detail oriented, informative, caring person I have dealt with when it comes to repair/service companies. Marcos is the prime example of a person with great customer service / customer relation skills. He was very knowledgeable, he answered my million questions and my concerns. Marcos explained everything in detail and did not rush through any of our conversation. He was very welcoming of any questions or concerns that I had. He even noticed an issue we are having with water drainage on the opposite side of the house that wasn’t even part of our repairs. Marcos explained the cause of the issues and provide a solution. He suggested I contact our account rep to discuss and setup an appointment to go over the issue and how we can get it resolved. Marcos suggested things we can do as a preventative measure and pointed out things we were doing right. I was very happy and appreciative that Marcos was over our repair job – he left me speechless with the way he really took his job seriously and cared about what he was doing and that we were satisfied with the service and work they provided.Marcos is great and was a pleasure to work with.Please commend him for a job well done.I highly recommend Pinnacle Foundation.

Had a great experience working with Nate and the team at Pinnacle Foundation, I Highly Recommend!

Keith came out and did the foundation inspection for us. He’s knowledgeable and honest. I would recommend your company to all my clients, friends and families because of the high integrity and courteous of service.Thank you

My mother's home had fairly extensive structural issues and cracking. Prior foundation work did not fix the problem. I received and reviewed proposals from several foundation companies before choosing Pinnacle. They had the most comprehensive remediation plan. We were told by an independent structural engineer that the front corner of the house which was higher due to heaves could not be corrected. That was not the case. The other companies that quoted didn't even address the area that was higher. Pinnacle was able to excavate to lower it and elevate the areas which were low. The final outcome was better than expected. The job was fairly extensive but I feel we finally found a company that did it correctly. I worked with Justin and he was very responsive and the crew that did the work were professional and left everything clean.

I wanted to have my foundation evaluated to determine if any repairs were needed. They measured the foundation- showed me the results and stated that everything looked good. So nice to have a company take the time to do the evaluation for free and to be honest re the results!

Needed a foundation evaluation. Grant was super nice, professional & very personable!

We decided to use Pinnacle to get a third opinion and we are very glad we did! Nate came out and he was the only one that was honest and explained why work wasn't needed, even though the two companies before him claimed we needed work. This is one of those situations where you wish you could give 6/5 stars. Thanks for being an honest person, Nate!

Marcos and his crew worked hard and did a fabulous job on the foundation repair. The entire company communicated with me throughout the process so there was no guessing as to what was happening. They took the time to explain exactly what they were doing and backed it up with pictures.

Nate is so honest and responsive to all questions regarding our foundation. I trust that this guy is out to help people and not just sell them something they don’t need. His service really stands out and I can’t thank him enough for helping us navigate these waters. Kristen and Michel were also very helpful and made scheduling and contact a complete breeze. So much stress off of our shoulders. I appreciate you all and thanks again for the outstanding work!

I have some issues with seasonal foundation movement. The owner Robby Brown showed up on time and at no cost ran elevations on the slab.He recommended 4 piers would more than likely fix the problem. He also suggested that I may want to try watering the area and that may fix the problem as well. Robby said that if I want to try the watering method, that he would be happy to come back in several months and run another elevation check, again at no charge!!!My point here is he isn't trying to over sell me on his services. They are very responsive, kind, professional and knowledgable.So far, I highly recommend using Pinnacle Foundation Repair.20 February 2023Sid

Nathanial is a pro’s pro. Knows his equipment and what he’s dealing with through & through, and able to explain it in simple terms. Reliable, communicative, quality work. 11/10 would recommend.

Pinnacle Foundation Repairs did a very good Job. I recommend this company for other people.

Very knowledgeable great job.The man cleaned up after themselves very professional.They said it would be a one day job and they finished it in one day.